02-10-2023 09:05 AM
getting notifications of lost heartbeat between APs after going to euro routers changing out from frontier old Internet router
02-10-2023 03:46 PM
Hi patrickpiteo
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
From the case description, I could understand that you are getting notifications of lost heartbeat between APs after changing the router.
This issue may be due to changing of your IPS, as The IP address of the Master Unleashed AP changes at some particular interval of time and it obtains a new IP address from the DHCP server.
So, we suggest you configure a Static IP Address for the Master AP. (Please refer to the below picture)
And also we could check if the Switch is running on Switching Code, (As described below)
This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage may be) which may be running on a ‘Routing Code’ causing this issue.
So we can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
If you can access the Command line should look like this:
ICX7150-C12 Router>
Note: Hit Enter to accept each command
enable
show version
copy flash flash secondary
boot system flash secondary yes
(Please share the output screenshot of the ‘show version’ command)
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
There are Two ways to fix this issue:
I) How to Fix Routing code issues on Lennar Home users via CLI
II) Or WEB access option
How to console in the ICX-7150-C12P
Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
Lennar Home Community.