Hi Henry,
Tech Support recommends power on your AP and wait 2 minutes to be sure it has fully booted
before pressing the indented Reset button next to the Eth port. You should see the LEDs on the
AP flash, as you let off on the button, if the reset is working.
What are you using to press the Reset button, and do you feel the button go down a little as you
press on it?
Also, to talk to a factory defaulted AP you are setting up, it's usually best to directly connect a PC/
laptop that's hard coded with a 192.168.0.10 (anything but .1) with an Eth cable. Run a continuous
ping to 192.168.0.1 from a CMD prompt until you get a reply, and 15-20 seconds later, you should
be able to open a browser to
https://192.168.0.1 (super/sp-admin).
If you don't have an AP power supply, try only having the AP and PC/laptop connected to the PoE
switch that you're using. Does this help?