r750 heartbeat getting lost and disconnecting continously

[ithelpdesk_isou]

Hi
Actually, I have configured R750 and wants to move in VSZ,
after moving through scg command and approved by smart zone,
and ap discovery also succeeded,
After that AP got disconnected and again it tries to discover, After discovery again heartbeat got lost. Please provide the solution for this. attaching snaps for reference

NOTE- Firewall end all the ports are open for cloud and AP's IP

[mamadou_oury_di]

Hello,
 Can you see if this can solve the problem.
https://support.ruckuswireless.com/articles/000003945

[ithelpdesk_isou]

@mamadou_oury_dialloa

 thank you for the help. but actually, i have open all port from AP end

[mamadou_oury_di]

OK.

  Something else can you check at the license level if the number of APs is not reached?

[ithelpdesk_isou]

@mamadou_oury_diallo  didn't get you exactly