CommScope RUCKUS Community Forums

sergey_shumskiy · ‎10-18-2022

I found that I don't show a near 80 APs in cluster Smartzone104 GUI. I have a 688 consumed APs licenses and only 605 APs in GUI. I can find this "invisible" APs in Event tab of Smartzone by mac-address and as I can see APs is working (for example, they are joining and disconnect clients, roaming clients and so on), but I can't manage this APs. When I connect to AP via SSH and execute "get scg" I also see AP manage by SZ.

I tried to reset APs to factory default and also I reboot SZ cluster. Maybe someone else had the same problem? How can I find the reason of such behavior and how can I fix that?

SZ version 5.2.0.0.699, AP Firmware version 5.2.0.0.5030

Parik_MN · ‎10-18-2022

Hello @sergey_shumskiy,

I believe APs exist in Database. However, not presented to GUI. Could you try below steps from SZ CLI which should help fetch the necessary info from Database and present it to GUI. This might take few minutes and the GUI will be inaccessible for some time (~5 minutes or so).

SZ_CLI> ena
Password: *********

SZ_CLI# debug

SZ_CLI(debug)# reindex-elasticsearch-all
Start to reindex ElasticSearch, may need few minutes...

Regards,

Parik

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Parik_MN · ‎10-19-2022

Thanks @sergey_shumskiy, glad to know the suggestions worked. To prevent such issues in future please upgrade the firmware to 5.2.2.0.1563 (current long term maintenance release) at the earliest.

Regards,

Parik

CommScope RUCKUS Community Forums

"Invisible" APs in Smartzone GUI