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lost SmartZone 100 Admin Password

abhijit_gurav
New Contributor II
As i lost GUI password,could you please help me how to recover Admin GUI password without resetting SZ.Even i dont have any backup configuration as well.
14 REPLIES 14

vincent_arrriol
New Contributor III
They should be able to unlock it without resetting the entire sz.

vincent_arrriol
New Contributor III
If support can't do it, then yes - you will have to reset the smartzone.

syamantakomer
Community Admin
Community Admin
Hi Abhijit,

I think you have raised another support case 01051937 where support engineer requested you serial console access for SZ-100.

Since you are not sure if you are on 5.x or 3.x version, we could try resetting the password using console access.

Please arrange the serial console access and keep in touch with support engineer on case #01051937.

I have instructed the TSE about the procedure.

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

osman_javaid
New Contributor

i am facing the same issue. Am unble to access controller via console

Please open a support case and let support team validate if an RMA can be done.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn