lost SmartZone 100 Admin Password

[abhijit_gurav]

As i lost GUI password,could you please help me how to recover Admin GUI password without resetting SZ.Even i dont have any backup configuration as well.

[vincent_arrriol]

They should be able to unlock it without resetting the entire sz.

[vincent_arrriol]

If support can't do it, then yes - you will have to reset the smartzone.

[syamantakomer]

Hi Abhijit,

I think you have raised another support case 01051937 where support engineer requested you serial console access for SZ-100.

Since you are not sure if you are on 5.x or 3.x version, we could try resetting the password using console access.

Please arrange the serial console access and keep in touch with support engineer on case #01051937.

I have instructed the TSE about the procedure.

Regards,
Syamantak Omer

[osman_javaid]

i am facing the same issue. Am unble to access controller via console

[syamantakomer]

Please open a support case and let support team validate if an RMA can be done.