how to move license from one vSZ to another?

[craig_knights_7]

I've figured out what's wrong with our Ruckus install.

The controller CPU is maxed out most of the day.

So I've got a brand new fast machine here, and I've installed the same vSZ version on it.

I saved the config from the old vSZ, and uploaded it to the new one... Looks OK.

I've hit a brick wall on how to license it.

I tried to remove the existing controller's license on the Ruckus portal.  But couldn't get the new one to register.  I had to reallocate the license to the old controller.  Both ended up on 1 AP, but I got the old one re-registered OK with 60 APs.

The other trouble I have is the  new controller reports it's *** Cluster Out of Service *** even after an hour..  Which means it won't accept a license file.

I would've just moved the VM but it's disk is 100GB and I don't want the wifi down for that long.

I think I'm going to need a hand with this one.

many thanks,
Craig

[abilash_p_r]

Hi Craig,

If Cluster is out of service, please check if any of its services is down. To check the status of the services please go to Administration>>Diagnostics>>Application logs. I would recommend you to open a support case with the services status, based upon which we would be able to assist you with this migration.

Regards,
Abilash PR