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Using SMS server

cangqingse
Contributor

Virtual SmartZoneHigh version 6.1.1.0.1274

Currently, we see that using the SMS server interface must be a Twilio SMS server

What should I do to inquire about usage within China?

thank you

1 ACCEPTED SOLUTION

Syed
RUCKUS Team Member

Hi Team,

Yes, our Ruckus products still use the Twilio SMS server for external SMS gateway services to distribute guest pass credentials.

Conversely, we could see that Twilio doesn't guarantee a high-quality customer experience for SMS messages to China mobile users.

Shared on the Twilio article for China SMS:

https://support.twilio.com/hc/en-us/articles/360016612253-China-SMS-Template-Pre-approval-Requests

Use Case Vetting for Verify Messages to China:

https://support.twilio.com/hc/en-us/articles/17024185400859-Use-Case-Vetting-for-Verify-Messages-to-...

Due to this restriction from our SMS gateway services, we also don't currently support External SMS services in China.

Regards,

Syed

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