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Using SMS server

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cangqingse
Contributor

‎08-31-2023 02:45 AM

Virtual SmartZoneHigh version 6.1.1.0.1274

Currently, we see that using the SMS server interface must be a Twilio SMS server

What should I do to inquire about usage within China?

thank you

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Syed
RUCKUS Team Member

‎09-05-2023 05:20 AM

Hi Team,

Yes, our Ruckus products still use the Twilio SMS server for external SMS gateway services to distribute guest pass credentials.

Conversely, we could see that Twilio doesn't guarantee a high-quality customer experience for SMS messages to China mobile users.

Shared on the Twilio article for China SMS:

https://support.twilio.com/hc/en-us/articles/360016612253-China-SMS-Template-Pre-approval-Requests

Use Case Vetting for Verify Messages to China:

https://support.twilio.com/hc/en-us/articles/17024185400859-Use-Case-Vetting-for-Verify-Messages-to-...

Due to this restriction from our SMS gateway services, we also don't currently support External SMS services in China.

Regards,

Syed

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