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Smartzone - Switch Custom Event/Alarm EER-Disable not triggering ?

rafael_rocha_i5
New Contributor III

Hi fellows, my environment in question is about one smartzone 6.0.0.0.1331 and 100 managed icx switches.


To the point. I am try to see when a port of the switches goes in the ERR-Disable state due of the bpdu protect acting up. In the smartzone network -> switches -> anyswitch -> Ports / Port Details, there still no column about  ''state'' as in the show int brief, no the status column do not reflect blocked/learning or err-disable state information, of the port. Looking at the events or alarm of the eer-disable log not shows too. So I tried to create a custom event - Events -> Switch Custom Events. Like this 

Image_ images_messages_612d2710b13a2a3351666a8b_2d4b34ca3caa65d53762f8a0f5dda34a_SwitchCustomevent-5f86e8c5-2aaa-43eb-ab5d-bfc13f3c06af-206088417.jpeg

This alarm/event is not triggering too.  Any idea why and how can I fixed it ?
Regards.

1 REPLY 1

syamantakomer
Moderator
Moderator

Hi Rafael,

Please open a case with Ruckus support and report the issue.

A fix is available for this issue. Update the case number here so that I can follow up.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI