Smart Zone 100 setting inquiry

[CHOIYOUNGJAE]

I am new to Ruckus equipment.

I've searched for materials to solve the current problem, but I can't confirm the exact solution, so I'm asking.

■ List of equipment used

Smartzone 100
Ruckus ICX 7150 24P
Ruckus R310

1. The reason why "radio occupied time utilization (5G)" is high when there is no client connected to the corresponding AP when checking with the controller

2. On button of WLAN for 5G is disabled after clicking on connected AP in controller. "WLAN Service is off and locked nau dve to AP is locked"

3. If the country code of the controller is currently South Korea, will the device restart or communication be interrupted when the country code is changed to China?

4. Is there a way to batch change the channel settings of APs connected to the controller?

[sanjay_kumar]

Hi @CHOIYOUNGJAE 

Please find the below article on how to create a support case.

https://support.ruckuswireless.com/articles/000008651

[sanjay_kumar]

Hi @CHOIYOUNGJAE 

Please find the below article on how to contact the Ruckus and create a case.

https://support.ruckuswireless.com/articles/000008651

[sanjay_kumar · Accepted solution]

Hi @CHOIYOUNGJAE 

Please find the below article which explain on how to contact Ruckus Support and create the ticket.
https://support.ruckuswireless.com/articles/000008651