Hello Team,
We are currently experiencing an issue with our SmartZone 100 controller—it is not booting up, and we are unable to access the GUI. Upon checking through the console, we are receiving the error message below (please see below error).
As we have an existing backup configuration file, would it be advisable to perform a factory reset from the console and then upload the backup configuration?
Additionally, we would like to confirm—will performing a factory reset remove the license from the controller, or will the license remain intact?
Your guidance on the best approach would be greatly appreciated.
ata1.00: status: { DRDY ERR }
ata1.00: error: { UNC }
ata1.00: failed command: READ FPDMA QUEUED
ata1.00: cmd 60/00:e8:f8:60:c0/01:00:09:00:00/40 tag 29 ncq 131072 in
res 41/40:e8:98:60:c0/00:00:09:00:00/40 Emask 0x9 (media error)
Regards
Abhijit
