Not seeing zoneFlex R610 in Smartzone 100

[gavin_fairclou1]

The PWR & CTL LED lights are solid so I know that it got the IP and is talking to the Smartzone 100.



I can ping the IP it was assigned(10.*.*.102), I determined it by looking at the previous online AP's that are online.

However I am not seeing it in the list of online AP's in on my dashboard.


Can anyone help me with this?

Im new to Ruckus technology

[abilashpr]

Hi GCredit,

Totally there are three APs in the network, out of which two show online third doesnt. Am I right ?

Can you share the licensing screenshot too please ?

Regards,
Abilash PR.

[gavin_fairclou1]

thats correct, the previous 2 are there not the 3rd im trying to add to SZ

[abilashpr]

Hi GCredit,

Could you Factory reset the AP once and try connecting back again?

To factory reset the AP please find Factory Reset button on back of AP and use paper clip or pin, press and hold the button for about 7-10 seconds with power on.

The AP would try to connect to SZ again, now the AP would get the AP password configuration that you set on the SZ as well.

Once AP boots up SSH into the AP and run command "get scg".

If still there is an issue, check on events to see if there is some error or logs pertaining to AP/SZ connection, based upon it contact support they should be able to resolve it over a remote session.

Regards,
Abilash PR

[gavin_fairclou1]

this didnt work....it did  the same thing...SZ is saying it has 3 AP's but not seeing the AP in the AP tab

[abilashpr]

Hi GCredit,

Interesting, I am not sure if I can do this; support can take remote session and look into.

Regards,
Abilash PR