New AP not showing in ZD3000

[stanley_hotel]

I have added new H500 AP with static IP configured. its not detecting in ZD3000, however i can ping the the AP through network connectivity in toolbox. 

[sanjay_kumar]

Hi @stanley_hotel 

What is the software version of the ZD?
On the ZD GUI under System >> System Info, what is the AP License capacity?
What is the total number of APs (Online and Offline) APs connected to the ZD?

Can you confirm the below details from the AP CLI?
1. get version
2. get director

[stanley_hotel]

HI Sanjay,

What is the software version of the ZD? 9.12.2.0 Build 219
On the ZD GUI under System >> System Info, what is the AP License capacity? 450
What is the total number of APs (Online and Offline) APs connected to the ZD? 436 Connected 21 disconnected

We have two ZD controller which consists of 550 AP license other ZD only 93 connected 12 disconnected.

Can you confirm the below details from the AP CLI?
1. get version -104.0.0.0.1347
2. get director - 10.207.86.129

[stanley_hotel]

Update

Can you confirm the below details from the AP CLI?
1. get version -9.12.2.0.219
2. get director - 10.207.86.128 

[stanley_hotel]

Output from AP CLI

get director
------ ZoneDirector Info ------
Primary Controller : 10.207.86.129
Secondary Controller : 10.207.86.128
DHCP Opt43 Code : 3

The information of the most recent Zone Director:
[1] 10.207.86.128
[2] 10.10.100.3

AP is under management of ZoneDirector: 10.207.86.128 / 94:f6:65:29:c2:60,
Currently AP is in state: RUN
OK