09-23-2021 10:25 PM
I am using the ruckus virtual smart zone controller. All my AP are connecting with this controller and create guest wifi for guest users.
I can generate guest pass code and login with single AP. There is no problem.
My problem is -
When I connect guest wifi with another AP that use same controller, I need to type again the guest pass code.
If I type the pass code again, it can login successfully. But I have many guest wifi access point and it is not possible to type guest code on each access point again and again.
09-24-2021 09:37 AM
In the guest service, there is an option called Grace period. Please check and set its value to desired time duration.
Also keep in mind below points:
If above things are looking good and you are still facing the issue then further troubleshooting will be required.
09-24-2021 06:06 PM
Thanks you so much for your reply. I have setup correct grace period for guest wifi and use in same wireless zone and SSID.
Please let me know the further troubleshooting steps.
09-27-2021 11:58 AM
If user is not connecting to another SSID running from same controller than it should work.
Collecting controller and AP debug logs will help but I would suggest to raise a case with support for further troubleshooting.
Update the case number here so that I can also track internally.