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Frequent disconnection

New Contributor III

I would like to ask a question: When using firmware version 3.6 of the smartzone access point, there may be wireless network drops. How can I optimize this? Because AP 7982, we can only use access point firmware 3.6


Internal Employee

Hi @cangqingse 
Can you explain more about the Wireless network drops? Are you referring to client disconnection or other performance?
If it is Client dropping, we need to understand the reason for the Client drops. Weather it is due to Coverage, Interference, Roaming, Bad signal etc.
We can check this from AP support log.

If you can explain more about the issue, then it will be lot easier to understand the issue and decide on the action plan.

hi sanjay_kumar

It was a roaming disconnection, and I couldn't find any relevant disconnection records in the log. I saw a fix in version 5.2.2 that solved the issue of the client being disconnected quickly. Is this the reason why r joined or roamed to the AP (ER-10320, ER-10450)? How can I determine