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Difficulty in popping up web authentication interface

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cangqingse
Contributor

‎05-08-2023 07:23 PM

With web identity authentication enabled, the SSL certificate is also normal, but many people often cannot access the authentication web interface when connecting to the network. Why is this?

Version: 6.1.1

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sanjay_kumar
RUCKUS Team Member

‎05-08-2023 11:58 PM

Hi @cangqingse 
Are you facing issue with 1. Clients not getting redirected automatically? Or 2. Clients able to redirect but not going to authentication page?

If it is a redirections page, then I see that the Bypass CNA is enabled, can you try disabling it so that the clients can get the Auto redirect.

Also, is this happening with all the clients or specific to Apple, Android, Windows etc?

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