04-27-2022 01:41 AM
We have 2 controllers added in one cluster and it was working fine, client requested to change both IPs of the two controllers, after changing the IPs, both controllers are up & both are pingable but each controller is not seeing the other controller, and we got this error:
The cluster node AESHJWLC02-SRV-HQ is out of service. This can be caused by a network outage, controller reboot, firmware update, or other service disruption. To troubleshoot, use the events/alarms or system monitoring menus within the system.
Both controllers dealing individually as a leader.
05-04-2022 02:21 AM
Hi Tariq,
Are your controllers physical SmartZones?
I would recommend raising a support ticket to get this looked at by our support team.
Best,
Darrel.
05-04-2022 07:09 AM
Other than ping, there are other requirements as well for node-2-node communication. I hope firewall is not blocking ports which are important for cluster communication.