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AP R650 not getting ping issue

New Contributor

Dear Ruckus,

I am using R650 and i am getting ping when directly connected to the Access points but after adding in vsz not getting the ap ping.

please give a appropriate solution i have to monitor it with nms 


Thanks & Regards

Mohd Faijan


RUCKUS Team Member

Hi Faijan,

When you say directly connected are you saying it on standalone or you are connected to SSID on that AP. Also, can you let me know what type of SSID are you using to ping the AP when connected to vSZ. Are you able to ping the AP from the wired network?




Dear Rao,

directly connected means AP is directly connected with my pc then we are getting ping of AP, after adding in vsz  afterthen we connect to the ssid's then my pc is not getting ping of the AP


If I understand correctly, the AP shows 'online' status in the vSZ, also, from the vSZ or from the wired network the AP responds to ping.

The problem is only when trying to ping the AP from a wireless client?
In that case please let us know the VLAN of those SSIDs and also the VLAN of the AP.

With regards,
Orlando Elias
Technical Support