my network engineer and I spent over 20 hours with their support and engineering to determine why password protected throughput was a fraction of the open net perf. finally found the solution: roll back the firmware! so we spent all this time confirming their firmware is buggy and not adequately QC'd. When I asked what consideration they might provide for the enormous inconvenience and net security risks we endured over two months of online support sessions, I got "sorry", then crickets. Never had such a bad experience with what appears to be a respectable company.
yes. ticket closed. problem solved by firmware downgrade. they made my team suffer through countless hours of testing that should have done prior to release. really bad quality management and customer service
You should consider reopening your ticket since that doesn’t really solve the problem for future unleashed firmware when the development team doesn’t know about it. Since you have an active support contract you should have michael_brado escalate your ticket so the bug can be properly reported to the development engineers so it can be fixed in future unleashed revisions.