unable to connect to switch after outage

[ccardoza21]

Experienced a power outage that caused an issue to my router and modem. AT&T came and had to replaced both the router and modem. now my ruckus switch and 2 AP are not connecting. I'm also unable to log in to my unleashed app.

I tried to re-config but I'm not able to complete the process. I connected to Configure.ME wifi and went to the unleashed app, clicked on gateway install and after clicking the start, I get the following message "you are connected to config.me however the connection to the Unleashed AP is not established yet. Please wait for the Wifi symbol to appear on the top status bar before continuing." 

I also tried to do the setup on my desktop but every time I went to https://unleashed.ruckuswireless.com, it said page not found.

My two AP has two blinking green light, PWR and CTL and no light is on.

Please advise how I can get my switch and APs connected.

Thank you.

[Conofre]

I am experiencing a similar issue after a power outage on 6/23. My two access points don't have any power. 

[jimummy989]

I get the following message "you are connected to config.me however the connection to the Unleashed AP is not established yet. Please wait for the Wifi symbol to appear on the top status bar before continuing." 

I also tried to do the setup on my desktop but every time I we

pikashow

ppsspp emulator

[Antoinetw]

Hi, Im getting almost the same issue however my 2 AP are not receiving power, please HELP

[Jayavidhya]

Hi @ccardoza21 

Greetings of the day,

Please check whether the devices are connected properly using the below link.

Please follow the below guide for the basic setup for Lennar home users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community