switch replacement

[robinparky]

My switch stopped working.  After a discussion with a technician, the unit had a problem with a port.

The technician said I need a replacement.  Please see more info below.

This is the serial number: FEK3217R1VM

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Router-stopped-working/m-p/5...

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus]

Hi @robinparky

Greetings of the day.

Apologies, I am unable to see your previous reply.

Could you please share the requested information once again.

Thank you for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[robinparky]

[Imran_ruckus]

Hi @robinparky

Thank you for the response and the information.

Could you please perform the below commands and share the output?

enable

show ip address

show interface brief

Example:

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[robinparky]

Already done.  See below thread.

[Imran_ruckus]

Hi @robinparky

Thank you for the response.

Apologies, I don’t see any output of the commands shared. Could you please share it once again?

Below are the commands:

enable

show ip address

show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.