switch replacement

[robinparky]

My switch stopped working.  After a discussion with a technician, the unit had a problem with a port.

The technician said I need a replacement.  Please see more info below.

This is the serial number: FEK3217R1VM

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Router-stopped-working/m-p/5...

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

[robinparky]

"Could you please connect your ethernet cable directly from Router to the Laptop and check if you are able to connect to the Internet?"
If I directly connect from router without Ruckus switch, the internet works.

"As shown with a yellow line in the below picture. Also please try with a different ethernet cable from the same port of the Router."
The ethernet cable is fine.  I tried on different network, and the cable worked fine.

"Also, please try to swap the cable to other ports of the Router and check connecting it to the Switch. Please let me know if that works. (As marked in the below picture)"
already tried, but it didn't help.
See below info your IT requested.