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suspect switch is running Routing Code after power outage, unable to locate IP when scanning network

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BT
New Contributor II

‎09-09-2024 06:56 AM

After power outage experiencing poor/intermittent internet connectivity. Suspecting the switch is running routing code as documented here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Following instructions to locate the switch IP and am unable to locate the IP as documented here:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

 

 

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Imran_ruckus
Moderator
Moderator
In response to BT

‎09-20-2024 10:20 AM

Hi @BT 

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We really appreciate your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Imran_ruckus
Moderator
Moderator
In response to BT

‎09-23-2024 05:11 AM

Hi @BT 

Thank you for your response.

I’m pleased to hear that the RMA has been submitted. 

We appreciate your time and patience throughout this process.

Thank you for reaching out to the RUCKUS Lennar Home Community. If you have any future queries, please don’t hesitate to contact us.

Wishing you a wonderful week ahead!

 

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

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