ruckus switch stuck on amber light after power outage

[cmaldoff]

I had a power outage and now my switch is stuck on an amber light. I unplugged and pushed the reset button but nothing happened. I had this happen before and holding down the button fixed it.

I made sure the switch is in switch mode and not router mode.

What else can I try?

Thank you,

Christian 

[pinky_ruckus]

Hi @cmaldoff ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[cmaldoff]

I had this happen before and updated it to be in switch mode.

This happen a few weeks ago and it came back but not this time.

Lights on Switch

[cmaldoff]

I have tried unplugging and use the rest button multiple times  with no luck 

[cmaldoff]

Anything else I can try?