ruckus switch not working after console and recovery

[corinanajera_]

says kernel image not found

[Imran_ruckus]

Hi @corinanajera_ 

Thank you for the response.

Could you please confirm if you tried a reset of the Switch multiple times as described in the previous post?

And for software recovery, we suggest using a Windows laptop/PC, if you have one.

Please confirm.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[corinanajera_]

I have attempted the reset of the switch multiple times and nothing happens.

I only have a MAC. How should I proceed?

[Imran_ruckus]

Hi @corinanajera_ 

Thank you for the response.

For MAC you should try getting console access, I believe which you have already tried.

Could you please provide an image/photo of where you are trying to connect Ethernet from ICX 7150 - C12P  and USB type C to USB to the PC? (Physical setup) like the following example: 

OR

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[corinanajera_]

it won't let me post a photo to this thread. it deletes right after.

using USB type C to USB to PC

[corinanajera_ · Accepted solution]