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ruckus switch not working after console and recovery

corinanajera_
New Contributor II

says kernel image not found

1 ACCEPTED SOLUTION
15 REPLIES 15

Imran_ruckus
Moderator
Moderator

Hi @corinanajera_ 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to get console access to the Switch.

Could you please let me know the reason you are trying to get console access to the Switch and please the screenshot of the error you are getting?

Also please share the link of the guide you are referring to get console access.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Hello,

I am trying to console the switch because it was accidentally unplugged and when I plugged it back in there are 2 lights on the switch that are on (PWR - Green and SYST - orange). However the Access Points are not on at all.

Here is the error message

NAND read: device 0 offset 0x4000000, size 0x2000000

6 ecc_errors after reading 58b8000:58b9800

iproc_nand_read_page returned 2

NAND read from offset 4000000 failed -22

 0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

could not boot from secondary, no valid image; trying to boot from primary

device 0 offset 0x0, size 0xc0000

BOOTING image from Primary

 

NAND read: device 0 offset 0x0, size 0x2000000

4 ecc_errors after reading 18b8000:18b9800

iproc_nand_read_page returned 2

NAND read from offset 0 failed -22

 0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

ICX7150-Boot>%            

Here is the link I was given:

RUCKUS Forums - How to console in the ICX-7150-12CP 'Ruckus Switch... - CommScope RUCKUS Community F...

FYI - I am using a MAC computer

Hi @corinanajera_ 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As you mentioned there are lights on PWR and SYST, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

  • Remove power from the switch.
  • Press and hold the Reset button while applying power to the switch.
  • After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

 

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

for the software recovery link, where do the instructions start for MAC users? Please advise