CommScope RUCKUS Community Forums

pgonzalez9 · ‎11-02-2023

Hi.

Im having some issues with all 4 of my access points and ruckus switch, after a power loss two weeks ago. the internet connection as been intermiten when devicies connect to the access points, the conection becomes on and off randombly, also making my apple devicies and window computers not connect to the internet. can some one help me with this. i tried power cycling the network switch, and the access points. i also had att replace the modem and i still have the same result

pgonzalez9 · ‎11-02-2023

I found the IP of the Switch - 192.168.1.235 this was through my att router. The ip application only found my 4 AP and now switch. When going through PuTTY and connecting through the IP i get the same black screen as connected directly with the USB C on front of the switch

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pgonzalez9 · ‎11-03-2023

here is the info requested

Imran_ruckus · ‎11-03-2023

Hi @pgonzalez9

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

pgonzalez9 · ‎11-03-2023

done

pgonzalez9 · ‎11-03-2023

i got a new issue now the POE wont work and the cant access the Switch through putty telnet. i can access it using ssh but i dont know the user and password. i have tried all the steps for the lennar super user and admin passwords but non of them work

Imran_ruckus · ‎11-06-2023

Hi @pgonzalez9

Greetings!!!
Thank you for the response and the update.

Please try to access it using Telnet once again.

As you mentioned, have you tried to log into the Switch on the web browser using the below default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4