ruckus R510 series

[Brittany88]

I need help - have lived in my house since 2019 and the house is a "smarthome".  The switch is docked in the laundry room, and the access points (2) are in the 1st and 2nd floor ceilings.  I have never been able to use them and dont understand how to.  

[Chandini]

Hi Brittany88 

Thank you for reaching us. 

Since you’ve mentioned that the devices haven’t been used before, could you please confirm whether you’ve attempted to access them within the network?

Additionally, could you let us know if you’re associated with Lennar Homes ?

For initial guidance on these devices, please refer to the Knowledge Base articles linked below, which provide helpful information to get started.

• https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C....
• https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb

Thank you

[Mayank]

Hi Brittany88,

Thank you for reaching out to us.

I understand that you have two ceiling-mounted R510 Unleashed access points (APs) located in the laundry room, one on the 1st floor and one on the 2nd floor. The house was delivered as a "smart home," but the Wi-Fi has never been set up.

Please follow the steps below to set up the Wi-Fi:

1. **Power over Ethernet (PoE):** The R510s require PoE, which usually comes from a PoE switch.

2. **Check the connection:** Once you connect the AP to the switch, check the lights on the AP. A green or amber light indicates that they are powered. If there are no lights, the switch might not be providing PoE, or the APs may not be cabled correctly.

3. **Identify the network:** By default, new or factory-reset R510 Unleashed APs broadcast a Wi-Fi network named something like "Configure.Me-xxxxxx." On your phone or laptop, scan for Wi-Fi networks to see if this network appears.

4. **Connect to the network:** Connect to the "Configure.Me" Wi-Fi network (this may require no password, or there might be a sticker/code on the AP). Once connected, open a browser and navigate to https://unleashed.ruckuswireless.com or https://192.168.0.1. This should bring up the Ruckus Unleashed Setup Wizard.

5. **Run the Setup Wizard:** Follow the on-screen instructions to create a new Wi-Fi SSID name and password for your home Wi-Fi. Set an admin username and password for the system. The APs will automatically discover each other—one will become the Master, and the others will join.

6. **Connect to the Internet:** Ensure that your Internet router or modem is connected to the uplink port on the Ruckus switch. The APs should receive Internet access through the switch and the router.

Please let us know how it goes.

If the issue is not resolved, please log a ticket using the following link, and we will assist you further: https://support.ruckuswireless.com/contact-us.

I hope this information is helpful. Feel free to reach out if you have any concerns.

Note: Please consider marking this post as an ACCEPTED SOLUTION if it addresses your query.

Thank you,
Mayank

[Imran_ruckus]

Hi @Brittany88 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the following RUCKUS Lennar Knowledge Base article for guidance on setting up RUCKUS devices and reviewing configuration instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Kindly let me know how it goes, and feel free to reach out if you have any further questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Brittany88 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support