out of date firmware - r510

[az]

I can no longer access the ruckus unleashed app and says "you are not connected to unleashed network. Go to settings". I was able to log into ruckus via my PC to see that my firmware is out of date from 2017. Please tell me which firmware to download as there are 12 different firmware options. Do I need to download each one individually or can I leapfrog to directly 200.7.10.202.145? My current firmware version: 200.3.9.13.228 

Here is my current models

AP Role     Name             MAC                  Model

Master   RuckusAP    e8:1d:a8:15:fe:e0   R510
Member RuckusAP    e8:1d:a8:16:00:40  R510

[Imran_ruckus]

Hi @az 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the Unleashed application on your smartphone.

As you mentioned that, your Unleashed Access Points are on an old version 200.7.10.202.145. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software?filter=91#sort=relevancy&f:@source=[Software%20Downloads]

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[az]

My current firmware version: 200.3.9.13.228. The newest version it's offering me is 200.7.10.202.145. Please advise on what I should since the firmware version 200.14.6.1.203 that you suggested is not available for me to select.

[Imran_ruckus]

Hi @az 

Thank you for the response.

If online option doesn't suggest you, please go with the Local upgrade process with 200.14.6.1.203 version as mentioned in my previous post clearly.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community. 

[az]

Ok - so what will happen if only do the online update 200.7.10.202.145? Will I be able to access the app? Also, you mentioned to uninstall the current app an download the updated one, but I only see 1 app available "Ruckus Unleashed" which I currently have. Please advise.