open new

[dsmith160]

Kindly request that you create a new support case for the setup and configuration of the new Ruckus switch. We will be happy to assist you through the new case.

We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[dsmith160]

Excellent amber /yellow means it's on-line however, there are no clients connected. I've gone into the unleased app and as I type it's uploading an update to the AP. I'll let you know if this helps removes the switch that I no longer have. Master is rebooting.

[dsmith160]

AP Firmware = 200.15.6212.20

[dsmith160]

On my unleashed phone app it shows 2 ICX7150-C12- Switches

one is connected the other says disconnected. How do I remove the one that is disconnected?

[pinky_ruckus]

Hello @dsmith160 ,

Thank you for the response.

I understand that you would like to remove the switch that is currently showing as disconnected from the Unleashed app.

To do so, please navigate to the Switches section and select the switch that you wish to remove from the list. You will see an option labeled "Remove".

Upon clicking Remove, a prompt will appear asking you to confirm the removal of the switch. Once you confirm, the switch will be successfully removed from the list.

You can refresh the page to verify that the switch has been removed.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[dsmith160]

It disappeared after the AP upgrade to 

Firmware = 200.15.6212.20

Why haven't you replied to upgrade question you asked me to do?