no internet

[racheal]

power and control light on.

3 access points not connected to internet.

[Imran_ruckus · Accepted solution]

Hi @racheal 

Greetings!!!

Thank you for the response and the information you shared.

I see from the video you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshots. Please unplug the ethernet cable and plug it into the correct port. Reboot (unplug and plug from the power outlet) your ISP Router and RUCKUS Switch once then check the Internet connectivity via RUCKUS setup/APs.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @racheal 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with no Internet connectivity.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[racheal]

Good morning,

I did not get this figure out yet. it was working, we had a power outage this caused it to stop working. There are 3 access points, one of them shows blinking green power and solid control. one shows a solid red power light. And the 3rd shows both power and control blinking. The switch has all green light.

[Imran_ruckus]

Hi @racheal 

Greetings!!!

Thank you for the response and the update.

Please help me with the requested pictures mentioned in my first response.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[racheal]

How do I do that?