12-09-2022 07:50 AM
hi- I have a lennar home with ruckus unleashed r510. There has been a security breach and I need help resetting password. the unit itself is on ceiling. Help me please, heather
12-09-2022 07:39 AM
Hi-- My access point is on the ceiling-- is there a way to remote into it? I need to change the password-- security breach. thanks! Heather
12-09-2022 02:21 PM
Hi @heather74
If password recovery is not enabled, you will have to redo the system from scratch by resetting one of the access points.
Note: if you have more than one access point, you should disconnect all of them and leave only the one that is going to perform the factory reset and configuration connected, finally when you complete the process you will be able to connect the others that will automatically join the new configuration.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
12-09-2022 07:59 AM - edited 12-09-2022 08:01 AM
Hi @heather74
Hope you are doing well !
If you already know the credentials and you have access to the unleashed APP or dashboard here is a short guide how to edit the WiFi name and password etc .
Creating a New Wireless WLAN (SSID)
Mobile APP
https://www.youtube.com/watch?v=L_oAReVK1qo&t=105s
If you want to go the reset Process manually here a short video and how to unmounted ( minute 2:36 )
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=74s
Configuration process :
https://www.youtube.com/watch?v=z4zbJcBSuuw
Ruckus Unleashed Set-up using your Mobile
Here is a guide that explains the entire the Factory reset process :
You must disconnect other APs from the ICX-7150-C12 P and only leave/keep connect one that you are going to work on it for this process.
Physical Factory Reset an Access Points Ruckus
Best Regards
Fernando Vasquez
12-10-2022 11:39 AM
Configure.Me is requiring a password for me.