RUCKUS Forums - Re: lenar home ruckus - Page 4

RCK · ‎03-09-2023

I have gone through these forums before, I have a Lennar home with a Ruckus switch and 2 ap's. Everytime the power has gone off in the last 2 years it has gotten more difficult to get it rebooted. I have gone through everything I was told the last time and this thing will not boot up. I work from home and this makes life complicated. I have spent over 2 weeks trying to get this thing rebooted, enough is enough. Either send a replacement or a tech to come out and resolve the issue.

Jayavidhya · ‎03-14-2023

Hi @RCK

Sorry for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Also please let us know whether you have tried the following link to (Second Link https://github.com/peacepenguin/tftpd64/releases) for TFTP64.

If you have tried that link please share the screenshot of the error you are getting while using the link.

Best regards,

Jayavidhya

Lennar Home Community

RCK · ‎03-14-2023

RCK · ‎03-14-2023

I know Im not a IT tech, but there has got to be a better way to perform these upgrades and reboots. The normal population of blue-collar workers that aren't Tech Savey will have a difficult time going through all of these directions, and when one of the line items doesn't work, it becomes even more frustrating when you cant pick up the phone and ask what's going on. Geek squad doesn't work on these systems so who in the Houston area does?

Jayavidhya · ‎03-14-2023

Hi @RCK

Sorry for the inconvenience.

We do not provide support to tech on site. We will be exclusively supporting customers via this community forum support model.

If you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

RCK · ‎03-13-2023

absolutely nothing has worked. You can send a tech out to try their hand.. This is the biggest pc of crap Ive ever dealt with. And your Lennar Ruckus way of dealing with issies to homeowners is even worse.