issues with access points wifi connection

[ssgrandam]

after we switched internet provider only one of two access point shows up on available Wifi and only 5G. there used to be upstairs & downstairs wifi login with both having 5g & 2.4g. without the 2.4 my thermostats are not connecting to wifi. upstairs access point has 5G, 2.4G, & PWR green light. downstairs has 5G, 2.4G, CTL, & PWR green light. what need to be done to return it to how it was? 

[ssgrandam]

all lights are green & everything connected Ethernet working fine. my house thermostats & mini split require 2.4G.

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

Thank you for your response and for sharing the detailed information.

Based on the images you provided, the switch cable connections and LED/light status appear to be normal.

If the 2.4 GHz network is not working, you may try one of the following steps:

• Create a new Wi-Fi network (SSID) specifically for the 2.4 GHz band, or
• Edit the existing Wi-Fi network settings to ensure the 2.4 GHz band is enabled and configured correctly.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for step-by-step guidance on creating a new SSID:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

Kindly let me know how it goes after trying the above steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support