issues with access points wifi connection

[ssgrandam]

after we switched internet provider only one of two access point shows up on available Wifi and only 5G. there used to be upstairs & downstairs wifi login with both having 5g & 2.4g. without the 2.4 my thermostats are not connecting to wifi. upstairs access point has 5G, 2.4G, & PWR green light. downstairs has 5G, 2.4G, CTL, & PWR green light. what need to be done to return it to how it was? 

[ssgrandam]

Still unable to connect 2.4G. Only 5G wifi network is showing on any device

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!
Thank you for the response and the update.

Like mentioned in my previous post, to check and help you troubleshoot further please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support