icx7150 Switch will not power on and reset does not work

[NRoberts]

My  icx7150 switch will not power on. I tried the factory reset as referred to here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-does-not-power-on/m-p.... However, the switch will blink yellow for a half second and then all the lights go off again. Please advise. 

[Imran_ruckus · Accepted solution]

Hi  @NRoberts 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[NRoberts]

I reconnected the new Switch but I cannot connect to the configure.me wifi to continue set up. I think this is because the former owners still have their ID/Password set up and never reconfigured it. Please advise

[Imran_ruckus]

Hi @NRoberts 

I hope this message finds you well.

As the RMA process has been completed and this case is now closed, we kindly ask that you create a new post for any further assistance.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community