icx 7150 error can't get kernel image

[Alex1]

Tried loading via tftp and USB with no luck using Solved: RUCKUS Forums - ICX 7150 not booting after being unplugged - CommScope RUCKUS Community Foru...

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ICX7150-Boot>

[Imran_ruckus]

Hi @Alex1 

Thank you for the response and the update.

Great! Now, please retry the software recovery process once again.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Alex1]

The firewall was off when I did the recovery process I still had the same result. 

[Imran_ruckus]

Hi @Alex1 

Thank you for the response and the update.

Could you please share the screenshots of the errors? And please make sure both the cables are connected to the Switch and Laptop/PC properly.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Alex1]

Hi I shared the screenshots previously are you able to see them 

[Imran_ruckus]

Hi @Alex1 

Thank you for the response.

Please share the latest screenshots of the error once again when we tried to perform software recovery after turning the firewall off. We must confirm it once again as a part of our process.

Thank you again for understanding and patience.

Best regards,

Imran Sanadi

Lennar Home Community.