icx 7150 error can't get kernel image

[Alex1]

Tried loading via tftp and USB with no luck using Solved: RUCKUS Forums - ICX 7150 not booting after being unplugged - CommScope RUCKUS Community Foru...

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ICX7150-Boot>

[Alex1]

[Alex1]

 

 

[Alex1]

I don't see any instructions to initiate the RMA process. Can you provide that.

[Imran_ruckus]

Hi @Alex1 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that you are trying a software recovery of the Switch which is stuck in boot mode. And getting a ‘kernel image’ error and the ping is not alive.

As "host 192.168.0.3 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Alex1]

Hi yes I turned off all firewalls