icx 7150 error can't get kernel image

[Alex1]

Tried loading via tftp and USB with no luck using Solved: RUCKUS Forums - ICX 7150 not booting after being unplugged - CommScope RUCKUS Community Foru...

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ICX7150-Boot>

[Chandini]

Hi Alex1

Ack and Noted. From the details mentioned above I suppose you have tried TFTP and USB. 

Error noted from above is below : 

Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Please run "Show_image" to display the current image in the flash. 

Please attempt to try software recovery procedure. Please refer the below links 

Quick guide to perform software recovery :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

YouTube link : 

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

I hope this helps

Thanks 

[Alex1]

I'm getting a not alive error

[Alex1]

I also have a USB ready but cant find out how to make it boot off of it.

[Chandini]

Hi Alex

Ack and Noted. Please follow the below link as it is the same issue you are facing and there are intrusions to request for device RMA. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-in-boot-mode-after-po...

Once also attempt to 

• Run "Printenv " to confirm all details are correct including image information 
• Run "update_primary" to check if the firmware is getting updated . Wait till the process ends and note if you are encountring error again or if the upgrade completes 
• Please run "Show_image" to display the current image in the flash. 
• If the steps above fail please refer the above link to initiate RMA for the device 

I hope this helps

Thanks