i need help accessing the website / dashboard to make changes to my home wifi

[Ace_Zepeda]

it has been a couple of years since I have made any changes to my home wifi.  However, i have a need to change the password and I can't access the website to do so.  i need help!

[Ace_Zepeda]

When I click on this link:  https://unleashed.ruckuswireless.com/

I get an error and the page will not load. How do I use the master AP IP address?

[Imran_ruckus]

Hi @Ace_Zepeda 

I hope this message finds you well.

Thank you for your prompt response and the update.

If you are not already aware of the Master AP IP Address, please use the IP Scanner application to locate it. Additionally, I encourage you to consult the self-help article from the Lennar Knowledge Base included in my previous response for further guidance on this matter.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Ace_Zepeda 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Ace_Zepeda]

Is there someone I can call to have them walk me through this?  This is all very confusing for me, but I really need to change the password to my home WiFi since I believe my wifi has been compromised.

[Imran_ruckus]

Hi @Ace_Zepeda 

Greetings!!!

Thank you for the response.

I would like to inform you that, effective November 2022, Ruckus support for Lennar Homes customers will no longer be provided via phone, email, or remote sessions. We will exclusively offer support through this community forum, which operates on a best-effort basis.

Let me help you step-by-step:
1. Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.
2. Please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless to confirm the IP address of the Access Point.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community