configure me network not showing up

[trudappa]

I reset my ICX7150-c12p using the pinhole reset button and i am not seeing the 'configure me' network broadcasting so i can set it up. I have two R320 APs connected as well. This system was working fine up until a few days ago and now since i've reset i cannot connect at all to re-setup the entire system.

[trudappa]

The only i thing i see is a 'Technical.Support-3930' network being broadcasted which just forces me to open a ticket.

[Imran_ruckus]

Hi @trudappa 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that you need help with the configuration of your RUCKUS setup. 

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Fig]

I’ll await their reply. In my case, it was previously set up. Changed Modem from company, which is connected to one of their Wifi Router, then connected to Ruckus. Which to me is one piece of equipment not needed. I can’t see the configure.me.xxx Wifi, but system(Ruckus) is working and emitting signal. However, the Ruckus App won’t accept my prior admin Log in info. I’ll be on the lookout on their response to you. 

[Imran_ruckus]

Hi @Fig 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.