can't install the Rukus unleashed app but system is up and running

[jbk3]

I have a Rukus R510 that came with the house

It is up and running and said it's connected to something via 2.4g

When I try to log on I receive a message that the PW is incorrect.

And, I don't have the Rukus Unleashed App on my phone.

When I try to set it up the phone won't let me add the network to configure e the app.

Thanks

John

[Imran_ruckus]

Hi @jbk3 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ . Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords. provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jbk3]

Hi Imran,

I can't sign onto Unleashed.  It still wants to be configured and I don't see the config..wifi anywhere on my phone or tablet.

It's up and running my xfintiy modem but I don't' know the PW so I'm stufck

[Imran_ruckus]

Hi @jbk3 

Greetings!!!
Thank you for the response and the update.

You may need to factory reset your RUCKUS Access Point to configure them with a new Wi-Fi network/SSID. Please refer to the below mentioned Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.