Wireless router not displaying any power

[visgandhi]

Wireless router not displaying any power or lights, need support immediately.

[Yarenis]

Hi @visgandhi 

Please confirm what do you mean with wireless router, is the device in your ceiling or the device named ICX7150 Ruckus in your cabinet, you can provide a picture, so we can clarify which of the devices have the issue.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[visgandhi]

Hi Yarenis,

For some reason i am not able to attach images, is there any way to forward images via direct email pls. Internet suddenly stopped at midnight on 27th Nov, there is no power light on the wireless router on the ceiling. I tried to reset and replug some of the cables in the cabinet but didn't work either. Check power lines as well, there is no plug which has tripped etc.,

Pls help to resolve this at the earliest.

Regards,

Vishal

[Yarenis]

Hi @visgandhi 

OK, you should be able to attach files as well, however please confirm if the box in the cabinet named RUCKUS have the next behavior:

This is the box I mentioned:

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[visgandhi]