Wireless Access point spotty after lights flickered

[Nbirdwell]

The lights went off and on then the access point did not work.  I unplugged internet and back in then unplugged switch box and back in.   Lights on front of access point were green but the back had an orange light flashing.  Unplugged the cable from access point to switch but now the thermostat is going off and in line and Alexa will not play and phones will not connect    What do I need to do   Thank you

[Nbirdwell]

Yes it is a lennar home.  I have frontier internet and ruckus box with access points 

[Imran_ruckus]

Hi @Nbirdwell 

Greetings!!!

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.