Wireless Access point spotty after lights flickered

[Nbirdwell]

The lights went off and on then the access point did not work.  I unplugged internet and back in then unplugged switch box and back in.   Lights on front of access point were green but the back had an orange light flashing.  Unplugged the cable from access point to switch but now the thermostat is going off and in line and Alexa will not play and phones will not connect    What do I need to do   Thank you

[Nbirdwell]

 

 the light by where the cable is plugged in is blinking green

[Imran_ruckus]

Hi @Nbirdwell 

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Nbirdwell]

 

Our tv  work but our garage door and thermostat and our phones will not connect to the access point ganganpoppysmarthouse 

[Imran_ruckus]

Hi @Nbirdwell 

Greetings!!!

Thank you for the response.

Please follow the process shared in my previous post and help us with command outputs to proceed further.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Nbirdwell 

Greetings!!!

Thank you for Contacting the RUCKUS Community Forum.

Could you please let me know if this is a Lennar Home setup?
please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.