Wifi or AP not working after AT&T router upgrade

[RFadtke]

Hi...so no devices are working, echo, air condition controllers, TV etc. Is the AP not getting correct signal and or new network info? Thanks

[Imran_ruckus]

Hi @RFadtke 

Greetings,

Thank you for your correspondence and the valuable information provided. 

We regret any inconvenience experienced.

We may need to factory reset your RUCKUS R510 APs as it has lost connectivity to the new gateway since you have changed ISP. Please perform a factory reset on the Access Points, followed by the establishment of a new Wi-Fi Network/SSID. For detailed instructions on the factory reset process of RUCKUS R510 Access Points, please consult the following self-help article from the RUCKUS Lennar Knowledge Base:

Factory reset process of the RUCKUS R510 Access Points

We appreciate your patience and understanding in this matter.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @RFadtke 

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @RFadtke 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @RFadtke 

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community