Wifi or AP not working after AT&T router upgrade

[RFadtke]

Hi...so no devices are working, echo, air condition controllers, TV etc. Is the AP not getting correct signal and or new network info? Thanks

[Imran_ruckus]

Hi @RFadtke 

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Point, they are in a normal state. Even connections seem to be correct.

Please note if your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

If the Switch is connected with a Router or Modem Router combo as described above, please unplug the ethernet cable from the Switch port and connect to any other 1 in-12 ports (as highlighted in the below screenshot) once you plug it into the other port, please reboot (unplug and plug from the power outlet) your ISP Router and the RUCKUS ICX-7150-C12P Switch once.

Please follow the process and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RFadtke]

I'll try it...question, there is no need or nowhere to input a new wifi ID/password correct? This should happen automatically?

[RFadtke]

Did not work....please help!

[RFadtke]

Does the AP need to be reset? How does it get the new login info??

[RFadtke]

HELLO??