Wifi broadcasting but won't connect

[Jloun320]

We have a Ruckus router and AP that was included with our Lennar home when we purchased in 2019. About two years ago we started having issues with the router and AP and are trying to reset now. 

The issue we are running into is that the Wifi shows up that it is available however none of my devices will connect to the wifi, they all just constantly attempt to connect. I have performed several factory resets and each time we continue to have the same problem. 

We have attempted to hardline a computer to the router and the same issue exists, it says "connected" but that there is no internet. 

We know that the internet works because we have a backup (non-ruckus) router and all of our devices can connect to that no problem.

[pinky_ruckus]

Hello @Jloun320 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and unable to connect to the Internet.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?
2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

       3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bean]

I am having the same problem. Did you get a resolution?

[pinky_ruckus]

Hello @Bean,

Thank you for getting in contact with Lennar Home Community.

I understand that you are facing the same issue connecting to Ruckus Wi-fi network.

To address your inquiry, please submit a new post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

https://community.ruckuswireless.com/

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community