Ruckus AP wont let me in the configurator nor will let me hard reset.

[atamayoz89]

Hello, I received a new modem from my service provider and now my Ruckus APs are broadcasting 5 ghz and 2.4 ghz but no internet. 

I did not change the SSID and the ethernet cables are connected exactly as they were. 

I am not able to access the unleashed.ruckuswireless.com configurator which calls for a hard reset. 

I have tried to factory reset the AP and after a while the AP still broadcasts my SSIDs but again, no service. 

I'm stuck and cant move from here, all of my smart home devices that run on 2.4 ghz (cameras, alarm, thermostat, etc) are disconnected.

Very frustrating need help. 

[pinky_ruckus]

Hello @atamayoz89 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new modem from your Internet service provider and facing issues logging in to the Unleashed network.

Also, APs are broadcasting 5Ghz and 2.4 Ghz, however, no internet.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @atamayoz89 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @atamayoz89 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.